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Have Questions? 

See the answers to some of our most frequently asked questions. 

Why Choose An Independent Watchmaker?

We are watch lovers first and foremost and vintage watches are our passion. All work is done start to finish by one person, Ashton, and your wishes are strictly followed. We don't routinely polish or refinish watches unless specifically requested. We also employ luminous stabilization techniques and preserve as many original components as we can. Of course, always discussing it with the customer first. 

How Long Will My Repair Take?

Each vintage watch is different and presents its own challenges. We aim to complete all repairs within 12 weeks of receipt, but it can be longer depending on the job and parts/scope of work required. Due to the nature of vintage watch repair, we make no guarantees on the repair time of your watch and do not work to specific deadlines. 

How Can I Get In Touch?

We prefer to email due to the fact that we are a one man operation and our time is limited. Email also enables us to track of all the requirements that our customers request. We can offer a phone consultation if it is necessary. 

I'm Nervous To Ship My Watch, What Should I Do?

We can understand that shipping an expensive item can make people nervous. We can organize insured shipping to and from our workshop with FedEx collecting your watch from your home or office. This pick up service is only available to customers in Canada.

Is My Watch Safe In Your Workshop?

Our workshop insures all customer's watches through a Jewellers Block insurance policy. In the unlikely event that something were to happen to your watch it would potentially be covered by this, depending on the insurance companies final decision. Payout amounts are dictated by the insurance company. 

Do You Return Old, Exchanged Parts?

Yes, we try to. We cannot guarantee that all parts are given back. Certain parts like broken crystals, gasket and other consumable items are sometimes thrown away, but we try to return all movement and major case parts. 

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