See the answers to some of our most frequently asked questions.
How Long Will My Repair Take?
Each vintage watch is different and presents its own challenges. We aim to complete all repairs within 8 weeks of receipt, but it can be longer depending on the job and parts/scope of work required.
How Can I Get In Touch?
We prefer to email due to the fact that we are a one man operation and our time is limited. Email also enables us to track track of all the requirements that our customers request. We can offer a phone consultation if it is necessary.
Should I Contact You For Status Updates?
As a one man operation, our time is limited and we prefer to spend it working on our customers watches. We ask that you don't contact us for status updates. If your job is going to exceed the 2 month mark, we will endeavour to get in touch before hand and inform you.
I'm Nervous To Ship My Watch, What Should I Do?
We can understand that shipping an expensive item can make people nervous. We can organize insured shipping to and from our workshop with FedEx collecting your watch from your home or office. This pick up service is only available to customers in Canada.